Thriving as two of the largest mattress companies with competitive products and pricing, Casper and Tuft & Needle are going head-to-head to determine whose product is the best. The frequency of replacing a mattress depends on your preference and level of comfort. If you do decide that you need a replacement, it becomes an an important purchase. That is why a good amount of research should be done before you buy. A mattress is something you use every day and rely on for a good night’s sleep. So, whether you’re ready to buy one mattress or five, these reviews will help you determine which company can provide you with the product you’ve been searching for.
Ratings and customer satisfaction
Checking out the reviews of any product is probably your first step in deciding whether to buy it or not. Customer ratings are great because customers are usually honest. While product ratings vary in general, these companies have overall ratings based on customer satisfaction.
- Tuft & Needle: Using Amazon as a base for honest reviews and an even playing field, it seems as though Tuft & Needle mattresses receive, on average, a 4.5-star rating. When choosing a foam queen-sized mattress for customer review comparison on both companies, for Tuft & Needle there were 3 percent 1-star ratings and 80 percent 5-star ratings.
- Casper: Using Amazon once again, the Casper mattresses receive, on average, a 4.5-star rating. When choosing a foam queen-sized mattress for a customer review comparison, Casper had 5 percent 1-star ratings and 75-percent 5-star ratings.
While comparisons between mattress types and sizes could be made all day, the ratings as a whole appears to be pretty even for both companies. When it comes to customer satisfaction ratings, both companies have received awards and high rankings from various review websites, making them an even match.
If you have a specific price point in mind, which most people do, then this factor is one of the most important things to look for when buying a mattress.
- Tuft & Needle: The average prices for a twin is $395, queen is $595, and king is $750.
- Casper: The average prices for a twin is $500, queen is $850, and king is $950.
While there are, of course, outliers with prices going above and below these averages, the averages of each can help you compare the two companies. Tuft & Needle has always prided itself on being the more affordable mattress company, and the averages agree with that.
You expect durability with anything you buy. You don’t want your mattress breaking, ripping, or sagging just a few months later. The last thing you want to do is go through the search all over again. Rather, you want to ensure the mattress you buy is created with high-quality materials and is built to last. When it comes to Tuft & Needle and Casper mattresses, you can see how well they do at providing their customers with a durable, long-lasting product.
- Tuft & Needle: Lasts about six years on average.
- Casper: Lasts about seven years on average.
Long warranties are like music to a customer’s ears. You get that relief and comfort in knowing that if something does go wrong, the company will get it fixed. Since the longer the warranty the better, you can check out which of these mattress makers provides their customers with a more comprehensive warranty so they can purchase confidently.
- Tuft & Needle: 10-year limited warranty
- Casper: 10-year limited warranty
Looking at the same original foam mattress of each company, you can see where these companies soar and where they fall flat.
- Tuft & Needle: These mattresses are made with organic foam and polyurethane foam.
- Casper: These mattresses are made with plant-friendly materials and no harmful chemicals, polyurethane foam, recycled polyester, upcycled cotton, rayon, or Lycra.
Both companies offer organic and plant-friendly materials to provide you with a mattress that is both safe for you and safe for the environment.
The firmness of a mattress is determined on a scale from 1-10 with 10 being very firm. The thing to consider when comparing these companies is their average firmness.
- Tuft & Needle: Medium firm — about 6 or 6.5 on the firmness scale.
- Casper: Medium firm — about 6 or 7 on the firmness scale.
Similar to a good warranty, a good return policy can make all the difference when it comes to consumer confidence.
- Tuft & Needle: Full refund and return within the 100-night trial period
- Casper: Full refund and return within the 100-night trial period
All in all, these two mattress companies are pretty evenly matched. Both offer similar or identical return policies, warranties, firmness, materials, and customer ratings, it really just comes down to durability and price. Tuft & Needle mattresses are typically less expensive than Casper mattresses, but they do not last as long on average. So, when choosing between the two, you should choose Tuft & Needle if price is your concern, and you should choose Casper if you want a long-lasting and durable product that may cost a bit more.
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